Page 37 - ARABIC- ALHUSSAN SCHOOLS PARENTS & STUDENTS HANDBOOK
P. 37
Feedback, At AlHussan, we value open
Concerns communication and welcome
& Complaints constructive feedback as part of
our commitment to continuous
improvement. Parents are
encouraged to raise concerns
promptly so that issues can be
addressed fairly and effectively.
1 Resolution Pathway 3 Process & Timelines
Step 1: Discuss the concern directly with Formal complaints should be
the designated person at the school. submitted in writing (via email, letter,
Step 2: If further action is required, the or portal form).
issue may be raised with the The school aims to acknowledge
Principal/Head of School. receipt within three working days
and provide a response within the
2 Surveys published timelines for resolution.
All concerns are handled
Annual parent and student satisfaction respectfully, confidentially, and in
surveys are conducted to inform accordance with school policy.
continuous improvement.
36
Concerns communication and welcome
& Complaints constructive feedback as part of
our commitment to continuous
improvement. Parents are
encouraged to raise concerns
promptly so that issues can be
addressed fairly and effectively.
1 Resolution Pathway 3 Process & Timelines
Step 1: Discuss the concern directly with Formal complaints should be
the designated person at the school. submitted in writing (via email, letter,
Step 2: If further action is required, the or portal form).
issue may be raised with the The school aims to acknowledge
Principal/Head of School. receipt within three working days
and provide a response within the
2 Surveys published timelines for resolution.
All concerns are handled
Annual parent and student satisfaction respectfully, confidentially, and in
surveys are conducted to inform accordance with school policy.
continuous improvement.
36
